This is an interesting story of a barber who goes the extra few miles in taking care of his customer. I think there is a lesson or two for us all from this story.
1. Small acts of kindness on a daily basis are more important in keeping your customers happy, than anything else you could do.
2. Customer service does not only include doing things that your customers can see and experience. There are other things that you could do which they may not see but will affect them and their lives in a positive way.
3. Genuine concern about your customer is the most important trait a customer service professional could have. So, it’s so important to hire and retain such people.
I pray for the well being of the old man helped by Joe and wish all success to Joe, for he comes as a great person!