In 2006, I was being interviewed by Saint Gobain Glass for a role in their customer service, production planning and logistics team. I had to go through 2 levels of screening by the HR agency, followed by an aptitude test, an interview with the hiring manager, the HR manager and then finally by the MD himself.
I was told that the final interview for every employee hired in the organization was done by the MD himself (it was a 250 employee organization when I was being interviewed), irrespective of the role the employee is being hired for. That did not make sense to me at that time as the role for which I was being was too insignificant for an MD to conduct an interview for.
However, I now realize the importance of his actions. It is easier to hire people for their fit to the organization culture that you want to build as a leader than to change the culture later. No wonder we had a culture of high performance all around us and at the same time we all enjoyed working together in that organization.
So, one of the most important task as the leader of an organization is to ensure that you are hiring people whom you trust to be a good fit for the culture. Equally or even more important is for you to be decisive and quick in moving people out of the organization if they turn out to be a bad fit.
I understand that this can be a tough ask in a fast growing organization or an MNC with hundreds of employees being hired every day. However, in that case, as a leader, we still need to find time ourselves or hand-hold the local CEO/MD at the country/department to ensure that they meet and talk to every person that is being hired to ensure that there is no cultural conflict.
This is one of those activities that in the face of it doesn’t seem very significant, however in the long term there is no other action of the leader that can have the impact this one action can have.
So, in my opinion, the most important decision that we make as leaders is “Whom to Hire” & “Whom to Fire”
So, what is your hiring mantra? Do you hire for attitude or for culture? Do you know what is the culture that you want to cultivate in your organization? Do you know what kind of people will thrive in such a culture?
IF the answer to any of the above questions is a “NO”, now is a time for you to start thinking towards finding an answer. In the long term this is what will make the distinction between a good leader and a great leader.
In your opinion, what is the most significant action that a leader could do and why?
PS: Watch Tom Peters Talk about hiring the last One Percenters