3 Reasons Why Your Business Growth Will Slow Down and How to Overcome Them

Posted on 1 CommentPosted in Entrepreneurship, Ideas

Every organisation wants to grow their business. Every organisation also realises a simple fact that the more they grow, the more difficult it gets to grow. This is because growth creates complexity, and complexity is the silent killer of growth. This paradox explains the reason why many businesses are unable to sustain their growth or crumble due to their own weight after having gone through a period of exceedingly high growth. In their book, The Founders Mentality, James Allen and Chris Zook share three reasons for the slow-down of growth. Overload: This happens as the systems and processes in place […]

Customer centricity & Chief Customer Officers

Posted on 1 CommentPosted in Customer Engagement

In the recent times, we have started to see a lot of organizations pay a lot more attention to their customers and have inducted Chief Customer Officers into their C-Suite. The rationale being that organizations need to be much more customer centric and need to understand their customers better and having someone responsible for this will go a long way in creating the necessary f0cus within the organization to achieve great customer service. However, in my opinion, having a Chief Customer Officer in place does more harm than good! Listening to customer’s and acting on it becomes someone else’s responsibility […]