The Art of Customer Delight – Every Little Thing Matters

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I was out shopping with my wife and son at a large 3 floor retail outlet. We were looking to buy something for all three of us and as is normal, spent quite a bit of time at the store. It was then that I felt thirsty. I approached an employee and the conversation that took place was something like this: Me: I am feeling thirsty. Can you pls tell me where can I find some water? Employee: Sir, you need to go to the 2nd floor. That is where you will find the water filter. Me: Don’t you have […]

PBTO22: Growing Your Business By Building an Army of Zombie Loyalists – @PeterShankman

Posted on Leave a commentPosted in Podcast Play in new window | DownloadSubscribe: iTunes | Android | Email | RSS In today’s episode, we host Peter Shankman. He is an author, entrepreneur, speaker, and worldwide connector. He is recognised worldwide for radically new ways of thinking about Customer Service, Social Media, PR, marketing and advertising. The New York Times has called him “a PR all-star who knows everything about new media and then some,”. Peter is a spectacular example of what happens when you merge the power of pure creativity with  Attention Deficit Hyperactivity Disorder (ADHD) and a dose of adventure, and make it work to your advantage. In my […]

Book Recommendation: Sprinkles – Creating Awesome Experiences Through Innovative Service

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In this short, sweet and highly insightful book, Chip Bell takes us on a 9 course gourmet meal and shows us how one can go about creating innovative service experiences without breaking the bank. He also shares with us his secret sauces that when added in the right measures have the potential to create service experiences that are worthy to be shared by the customers who experience them. What is even better is that every single time that you read the book, you end up getting a new idea that you could implement in a business quickly and have an […]

Guest Post: Customers Love Fireplace-like Service

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  Today, we have a guest post from Chip R. Bell. He is a renowned keynote speaker and best-selling author.  Here is Chip’s post about great customer service: I admit it! I am a hopeless romantic. So, I see things through “Nicolas Sparks” eyes. And, fireplaces are a great venue for most people of my persuasion. Picture this: you are with your special person, you each have a glass of great wine in hand, there is amorous music softly playing in the background. What’s missing from this scene? A fireplace! There is no such thing as a bad fireplace. And, fireplaces generally […]

The Importance of Setting the Right Expectations

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Let me start this with another Mulla Nasruddin tale: Mulla Nasruddin was walking by a market when his friend told him about the great fair happening in the city hall and how everyone is going to see it.. So, Mulla decided to join in.. It was a fashion show and beautiful models, all dressed up, were seen walking the ramp. Sometime later, a fuming Mulla stormed out of the city hall. When his friend saw him storming out, he followed Mulla and asked him what got him so angry and worked up? Mulla said – They show all these beautiful women walking […]