In Diversity, We Trust


There is a lot of talk about the importance of building diversity in our workforce and how it is to be considered as an investment in top talent, new ideas, and better connections.

Then there is a lot of talk about integrating millennials in our workforce and giving them a lot of exposure and opportunities to bring in their perspective to the business.

Both of these are great thoughts and in principle sound extremely sound ideas to implement. However, most organisations need to be careful about how they go about implementing these within their organisations.

The first question we need to ask ourselves is the following:

What do we mean by workforce diversity?

Is it diversity based on physical traits like gender, race, age?

Is it diversity based on educational qualification or experience?

Is it diversity based on any other attribute?

I believe that there are three kinds of diversity that we need to bring in our workforce to truly reap all the benefits of diversity.

Diversity of Physical Traits:

It is important to have diverse workforce based on their physical attributes. People of different ages, races, genders think differently and bring in their perspectives to play. This is also an easy way to build diversity in the workforce as it is easy to see the composition of our workforce and see where we lack and then go about filling the gap. This is also the most basic kind of diversity which brings in some amount of benefit but if we stop here, we are only scratching the surface when it comes to how much we can benefit from diversity.

Diversity of Thought:

While diverse people from different cultures, races and genders do bring in some amount of diversity of thought, we need to be constantly on the look out for group-think and ways to counter the same.

It is ok to have people who look very similar to each other but their approach to problem solving or challenging situations is very different. We need people who are good at big picture thinking,  people who can execute anything that they put their mind to and connectors who can connect and keep both the kind of people working together.

Diversity of Experience:

We need people who have different experiences. When I say, experiences, i don’t necessarily just mean work experiences. It could be varied experiences like for example someone who loves the outdoors and is passionate about sports, someone who loves reading books, someone who loves meeting new people, someone who loves adventure sports, someone who loves cooking, someone who loves watching movies, all working together in a team, someone who has travelled a lot, etc.

You get the drift. Each one of these experiences and passions teaches them different things and these experiences can come in play when you are need diverse ideas and thinking.

Chaos and Conflicts:

Having a truly diverse workforce means that there will be a lot of tension within the organisation. What this means is that we need two things to be put in place as quickly as possible:

We need to have managers who have high Emotional Intelligence and are able to deal with the conflicts and chaos as they arise, and arise they will. In addition to that they need to be able to able to create this tension, when needed to benefit from the diversity of thought.

We also need to build a culture where people expect these tensions. A part of doing that is to have a clearly defined mechanism to deal with this tension that builds up in the organisation.

If this mechanism to resolve the tension breaks down or we don’t have managers who can’t deal with the conflicts and tensions, all hell breaks loose in an organisation that has significant diversity. . It is important that everyone knows and understands this process clearly and buy-in to the process completely.

Maintaining Diversity:

As with everything else in life, things tend to continuously change. So, will your workforce with time and experience of working in your organisation. Typically, they will learn what works, what doesn’t; what kind of behaviour gets rewarded and what kind doesn’t. This will tend to push people to adopt the kind of behaviour that gets rewarded. This in turn will lead to the erosion of diversity, at all levels, thereby bringing in group think. As leaders it is our responsibility to be aware of this tendency and to be intentional about maintaining diversity at every level and dimension. We can do this by building a culture where it is not  only fine to have a differing opinion but encouraged to have these differences in certain phases

In Conclusion:

While a diverse workforce can be a great strength, it can also lead to situations which, if not managed well, can signal trouble. So, it is important to ensure that we know what we are getting into. It is important to not just bring in the diversity but also to maintain the diversity, at all levels.




7 Practices of Highly Inspired People

I have been writing every for this blog for the past 20 days and every time I open up my laptop to write, I don’t necessarily have an idea that I want to write about. I need some kind of an inspiration, some seed of a thought which can then go on to become a blog post. This is what writers call inspiration. As entrepreneurs, we our productivity and effectiveness is at its highest when we are inspired. So it is with our team mates.

All creative ideas have an inspiration as their seed. Someone somewhere was inspired by someone/something that led him/her to come up and express their creativity. As entrepreneurs, we know the importance of creativity in our pursuit. We are constantly facing challenging situations that need to be solved. The more creative and practical our solutions, the more success we can see in our enterprise. This is as much true for us as leaders as much it is for our teams.

All kinds of artists and entrepreneurs are always looking for inspiration or as they call it – their muse. There are times when something comes together in our minds rather suddenly and strangely.

The question then to ask ourselves is the following:

Is it possible for us to find inspiration & thereafter stay inspired? Can we do it on-demand?

Can we create an environment where not just us, but everyone in the environment can access inspiration on-demand?

I believe that the answer to all these questions is a resounding “Yes”. I can tell this with some authority as I have been able to find inspiration to create something every single day for the past 30 days as a result of some practices that I have put in place in my live. I can tell this with authority as I know of a lot of artists and entrepreneurs have done this in their lives from which I have learnt a lot. I can tell this with authority as there is a lot of scientific research that has show that this is possible. 

Before we start talking about practices to find inspiration on-demand, lets first try to understand what inspiration actually is. Every time we come across a new set of information or a fresh idea, the way our brains process them is that it creates a new neural pathway that corresponds to this idea. Now, almost all neural pathway is connected to all other pathways. The question is for us to find some of these interesting connection.

We say we are inspired by something, when unwittingly our brain has found a new neural pathway from one known pathway to another known pathway. So, almost all new inspiration is about finding new neural pathways from one existing idea to another. This can happen by connecting one idea with another, combining different ideas, subtracting something from one idea or even a combination of all of these tricks. The most fundamental thing here is that we need to be exposed to a lot of different ideas.

Once when someone asked me about how to get new ideas, I had responded that in order to get new ideas, you need a lot of old ideas. Every idea that we come across is filed away in our brain and is similar to an alphabet in our language. We are able to combine these alphabets to come up with words (first simple, then complex) and build our vocabulary. We can then use these words to come up with sentences and then combine these sentences to come up with paragraphs, stories, poetry and so and so forth. So, the more ideas that we are exposed to, the more chances we have of coming up with an inspired idea.

Being inspired is a state of mind.

Creating conditions for inspiration is about finding and accessing the states of mind that works best for us. Knowing this, here are some practices that I have put in place in my life to find inspiration on-demand.

Practice 1: The Practice Intentionality:

The first practice is all about noticing thing all around us. There are ideas all around us. The way someone is dressed, the advertisement that we saw on TV, the way something is on display in a shop, the way a speaker presented his idea, the story your child told you about her school, the way a dancer moved on stage, the way a musician composed his song, etc.. The list goes on and on. There are ideas all around us. What we need to do is be intentional about noticing these ideas.

Practice 2: The Practice of Diversity:

As i have already indicated, in order to be inspired, we need to allow our brains to connect disparate information together, which means that we need to expose ourselves to diverse and disparate information from different sources. If we only read the same stuff everyday, watch the same shows on TV, take the same route to office everyday, see the same friends, work in the same industry, we are ensuring that we will not have the diverse inputs needed for us to be and stay inspired.

So, we need to read different kinds of stuff, watch different kinds of shows, visit new places, take different routes to office, work in different industries or at least meet with people who are not very similar to us and our appraoch to life. We need to mix things up intentionally.

I know people who pick up magazines specifically not targetted for them, attend conferences which have nothing to do with their industry or the kind of work they do. I myself have a reading list that is varied and consists of material and topics that is no way connected to the work that i do. Yet, my brain always finds a connection between what I do and what i read. That is the job of my brain that it does really well.

Practice 3: The Practice of Reflection:

Once we notice things around us, we then need to find a way to capture and reflect on these ideas. We could capture them by clicking a picture, taking a video, making a note (audio or text), connecting this idea with something that we already deeply care about. I use all of these methods to capture ideas – click pictures/videos, make notes (text or audio), save something on my Evernote (stuff that I find interesting online), etc.

The key here is that we need to go back to these ideas on a regular basis so that we are able to create neural pathways to these ideas and can retrieve them on-demand when needed.

Practice 4: The Practice of Brahmanian Thinking:

In Hindu mythology, there are three gods who are the “Trinity”. One of them, Brahma, the creator, is supposed to have 4 heads, one in each direction. I consider that as an analogy for us to learn to see and think from different perspectives before creating anything new. This holds true for all creative ideas.

The practice of looking at the same thing from different angles and perspectives offers us a great deal of more information that can then trigger new ideas. It is important for us to build this habit intentionally. This is the key practice if we are to be able to make unusual connection. If we see the same thing that everyone else sees, we will come to the same conclusion that everyone else is coming to and thereby we will come up the same kinds of ideas that everyone else is coming up with.

Practice 5: The Practice of Reframing:

Another way to ensure that we are able to speed up the ability to connect disparate ideas and inputs to form new, creative and inspired stuff is by practicing the art of reframing. Our brain functions in a way that it frames everything that it encounters in one way or another. Add to this that the way our brain functions is that if we pose a question, it is conditioned to work towards finding an answer.

So, If we can find a way to frame the question or the problem differently than what was originally posed, we are able to solve it differently as well. There are different ways to reframe any challenge or issues or problems.

We can reframe by changing the context in which the problem is being faced, by changing the person whose point of view is being used to solve the problem and similar.

Practice 6: The Practice of  Constraints:

One of the ways that we can force ourselves to come up with interesting and unique ideas or feel inspired is when we introduce new constraints. This again is how our brains function. If i were to ask you to list 25 items that are white in colour in your home, you might take longer to answer if I just asked you to list 25 items that are white in colour in your kitchen. This is just how our brains work.

So, if we are looking for an inspiration for something, we will do better if we introduce new constraints in our thinking. This could come in many forms – we need ideas that use sound/music, will use comedy, will make use of children, needs to cost us under a certain cost or needs to use a specific color even. The idea is to move between different constraints to see if any of them inspire us to come up with something really unique and inspired.

Practice 7: The Practice of Practice:

The last but the most important practice to getting and staying inspired is to practice being inspired. We need to constantly work our muscles of creativity and inspiration. As most inspired creators will tell you, they need to build in rituals and habits of getting and staying inspired. This is also like a muscle. The more we practice, the stronger it gets.

In short, we need to practice getting inspired on a daily basis. We can’t do the work every single day by practicing all these practices and expect to get inspired on-demand. This is the work-ethic that is needed to get and stay inspired.

When inspiration does not come to me, I go halfway to meet it  -Freud

In Conclusion:

There are a lot of things that we can do to get and stay inspired on-demand. There is also a lot that we can do to create an environment that allows us to create a culture where our teams can get and stay inspired on-demand.
I will delve deeper into how to create a culture where teams can get and stay inspired in a separate post shortly.
Btw, this post was also inspired by a post by  on here.

Leadership Advice from Vijay Sethi, CIO, Hero Moto Corp

Leadership Talk

Last week, I had the opportunity to host Vijay Sethi, CIO at Hero Moto Corp as part of a Leadership Talk series at my work.

Below are my notes from the talk and the Q&A that followed the talk. Hope there is some learning for you. I learnt some new things and some thoughts were reinforced.

Notes from the session:

  • Honesty, integrity, humility: the three most important virtues of a good leader.
  • Diversity is only as relevant, as much as the leader is willing to listen to differing opinion.
  • Motivation comes from within. External stimuli that motivates, can quickly turn depressing as well.
  • Retaining talent is all about understanding skills, personal goals & aligning them with corporate goals
  • Competing with oneself to seek to be a better version of oneself is the best way to succeed & stay happy at the same time.
  • Influx of new ideas and new people is critical to innovation.
  • Having an experimentation budget allows you to take risks to push the envelope without worrying too much.
  • Leaders responsibility is to get their team take responsibility to stand and deliver when matters. Leader only clears the path of any hurdles or challenges.
  • stretch goals and tight constraints bring out the best & forces people to become creative in their approach.

Do you have any other thoughts that we can all learn from to become better leaders? Pls do share them here below.