Tag: Practical Tips

Entrepreneurship

Networking in a Networked Economy

It is a no brainer that the ability to create and nurture a good network is critical to succeed in a networked economy and this is one area where we all can continue to improve irrespective of how good we are. It was a Sunday morning when i was alone and in a self-reflection mood. I was thinking about what i have done to cultivate my network in the past few years and was unpleasantly surprised that i have not done anything to nurture my network at all in the past 3-4 years. “What have YOU done to nurture your […]

Customer Engagement, Leadership, Strategy, transformation

Three Conversations that Help you Remain Customer Centric

In a blog post, Eric  Barker shares the insights from Harvard Business School professor Gautam Mukunda, author of Indispensable: When Leaders Really Matter and list down “Denial”, “Hubris” and inflated “Egos” as some of the most common mistakes leaders do. The post also talks about some good advice that leaders can do well to heed to. I think that leaders need to create and keep an open line of communication to three kinds of people to stay grounded to reality. Frontline staff: Regularly engage your front line employees who sell/service your customer for a frank and open conversation. Keep these conversations open […]