Tag: retail

Innovation

Learnings from Participating in an Intrapreneurship Program

This blog is co-authored by Makesh Gupta and Rena Yu Ning Wang, and it is about our journey participating in the SAP.iO journey, with the idea of building a SAP Live Shopping Platform. This was originally posted on the SAP Community blog and has been republished here with permission. Context: It was a late Friday evening and I was bored and so I did what I always do when most of us feel bored – pick up the phone and started scrolling through my social media feed – Facebook, instagram and then my latest favorite – TikTok. And something there on […]

Customer Engagement

The Art of Customer Delight – Every Little Thing Matters

I was out shopping with my wife and son at a large 3 floor retail outlet. We were looking to buy something for all three of us and as is normal, spent quite a bit of time at the store. It was then that I felt thirsty. I approached an employee and the conversation that took place was something like this: Me: I am feeling thirsty. Can you pls tell me where can I find some water? Employee: Sir, you need to go to the 2nd floor. That is where you will find the water filter. Me: Don’t you have […]

Business Model, Ideas, Innovation

Idea for a disruptive biz-model innovation for banks

There is a lot of discussions and activities around the revival of the good old ATM. Some are trying to make these machines more Customer-centric like Wells Fargo. Some are trying to improve the overall user experience of the ATM like Diebold. However, the true question should be the following: “Do we even need an ATM? Is there a better, easier, faster way to manage cash than via an ATM?” The first bank to figure out the answer to this question has the potential to truly disrupt the banking industry from a cash management perspective. One way that I think could be […]

Customer Engagement

Are large Indian retailers battle ready?

In their current state of operations, Indian organized retailers are in no way equipped to compete with the likes of Walmart, Tesco or Target. Let me re-count to you my experience based on which I have come to this conclusion. Last week, I went grocery shopping with my wife to a large format retail store in Bangalore. I was appalled at the thoughtless design of the store and the lack of the willingness to serve the customers in the entire staff. In my opinion, there are 2 key performance areas which are critical for a retailer to succeed in a […]