Author: Mukesh Gupta

Strategy

What Could FlipKart Do Post its Billion Dollar Day Experience

FlipKart’s big billion day was one of the watershed moments in the eCommerce industry in India as they garnered up more than 100 million dollars in sale in 10 hours. You can find the official statement from one of the founders: However, there has been a lot of criticism that they have faced around every aspect of the sale and had to eventually apologize to all their registered customers. There is a lot of learning for all online retailers in India.  The most critical learning in my opinion is that the Indian consumer is still highly price conscious and demanding […]

Leadership, Uncategorized

The Art of Leading Change

Hindu scriptures talk about three basic components that all matter is made up of: Sattva – A bias towards Knowledge Rajas – A bias towards action Tamas – A bias towards inertia These are the same components that are required in leading change initiatives. Knowledge: It is critical that the leaders of the change initiative know the reasons for the change that they want to bring in. They should have answers to questions like Why is the change necessary? Why now? What will successful transition look like What is in it for everyone who is involved? What needs to change […]

Sales

Lessons in Retailing..

Last week, me and my wife wanted to buy a TV and had narrowed down to two brands – Panasonic and LG. We did all the research that we could online and decided that we should visit a showroom so that we can see, touch and feel the product, its features and how easy or difficult it was to use them. Frustration & Disappointment There started our journey of frustration and disappointment. We visited multi-brand retail outlets like Reliance Digital, Chroma, Adishwars, Vivek’s, Unilet, Pai International and a few more. All we wanted was for them to demo the product […]

Podcast, Sales

PBTO14: How do you change behavior of an experienced sales person with @DaveKahle

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http://traffic.libsyn.com/pushingbeyondtheobvious/14_PBTO14__How_to_change_the_behavior_of_experienced_Sales_Executives_with_DaveKahle.mp3Podcast: Play in new window | DownloadSubscribe: Email | RSSWho is on the show today: In today’s episode, we have Dave Kahle. He is also known as the Growth Coach. Why is he on the show Dave Kahle is one of the world’s leading sales authorities. He’s the author of 12 books, including 11 Secrets of Time Management for Salespeople, and How to Sell Anything to Anyone Anytime. He writes a weekly Ezine for salespeople; and has presented in 47 states and ten countries. As a salesperson, he was the number one salesperson in the country for two different companies in two […]

Leadership, Podcast

PBTO13: @LetsGrowLeaders – In conversation with Karin Hurt

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http://traffic.libsyn.com/pushingbeyondtheobvious/13_PBTO13__Great_Leaders_Engage_the_Hearts_and_Minds_of_their_Team._In_conversation_with_Karin_Hurt_LetsGrowLeaders.mp3Podcast: Play in new window | DownloadSubscribe: Email | RSSWho is on the show today: In today’s episode, we have Karin Hurt. Her award-winning blog, Let’s Grow Leaders, has grown into a highly interactive, International community. Her book, Overcoming An Imperfect Boss is available on Amazon. Why is she on the show She has a diverse background of executive leadership experience in sales, customer service, call centers, human resources, merger integration, training and leadership development – the last 20 years of which have been with Verizon. Most recently, she served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service […]