Author: Mukesh Gupta

If I were the CEO of FedEx
Innovation

If I were the CEO of FedEx..

One of the most important and most talked about topics in the recent times in business circles has been “Disruptive Innovation”. Thanks to the book written by Clay Christensen – “The Innovators Dilemma” and his ability to explain the phenomenon in a few industries, the concept of disruption and disruptive innovation has become a common lexicon in the business circles. One of the industries that is on the verge of being disrupted is the logistics industry. The entire logistics industry is based on the assumptions that production and consumption happen at different locations and hence there is a need for […]

Podcast, Sales

PBTO6: How to Turn Yourself into a Sales Rockstar

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http://traffic.libsyn.com/pushingbeyondtheobvious/06_PBTO6__How_to_Turn_Yourself_into_a_Sales_Rockstar.mp3Podcast: Play in new window | DownloadSubscribe: Email | RSSIn this episode, we host Paul Castain, who is the Vice President of Rock Star Development for Castain Training Systems,  where he works with organizations and individuals who want to sell more and sell better. He is also the founder of the LinkedIn group “Sales Playbook”, a group with more than 40000 members and one that is totally spam free. In this conversation, we talk about a lot of important topics for the sales executive and sales leaders: We talk about how taking action (starting Sales Playbook group on LinkedIn) has […]

Customer Engagement Vs Employee Engagement
Customer Engagement, Marketing

Employee Engagement Vs Customer Engagement

Yesterday, I went for my regular, monthly haircut and this time chose a different hair dresser from my usual one. For the first few minutes the dresser was talking to me, enquiring how my day was, wanting to check what my expectations were and also about where i lived. Couple of minutes in, one of his colleagues walked in and they both started having a conversation about something that was common between both of them, totally ignoring me. Though, I think that the result of the hair cut was better than I expected, I don’t think I will be going back […]

Business Networks
Strategy

Building Sustainable Competitive Advantage in a Networked Economy

Sustainable Competitive Advantage One of the most fundamental pillars of any successful strategy is an organizations ability to create and sustain a competitive advantage, create a niche, business practice, product, service that only is a differentiator for the organization in the market. Some organizations use patents, some use product design (Apple), some use their ability to innovate and come up with new market categories (Uber, 3M, Proctor & Gamble), some use their ability to manage cost (SouthWest Airlines), some use their scale of operation& Gamble, Colgate), some use their customer focus (Amazon, Zappos, Ritz Carlton), some use a combination of […]

Strategy

Why Clay Christensen and Michael Porter Could Both be Wrong About the Future of Higher-Ed

The Stand Off: There has been a lot of buzz around Harvard Business School starting their own version of MOOC, HBX, and the debates and arguments between two of the best minds in strategy in the world today – Clay Christensen & Michael Porter. By creating HBX, Harvard finally decided to bet on Porter’s strategy, that the core business strategy of a firm should remain unchanged and every part of the business need to reinforce this core strategy. There has been a lot of debate about who among the titans has got this right. Both could be wrong In my […]