Author: Mukesh Gupta

Strategy

HCL is Obsolete Now, Says CEO Vineet Nayar

This is a bold statement to make for a CEO of a billion $ organization. It is also a provocative statement. What follows could determine the future of the organization. Any change process starts with instilling a sense of urgency within the organization that there is something that needs to change and it needs to change now. I think that is exactly what Vineet is trying to do within his organization. Next steps that HCL could take could be Identify and name a change champion high up in the organization who will be responsible to channelize all the energy that […]

Ideas

Kinect + Tele-presence = ?

What can happen if the technology behind Kinect and Tele-presence come together to create an experience where you can not only meet virtually face-to-face but also interact with stuff in the virtual location as you would with stuff in your physical location. How will this change the way people interact with others virtually? Will this also have any effect on the amount of travel people do for business?

Ideas

Disrupting the photocopier, scanner & TV

I read a post from Fred Wilson where he contends that the traditional photocopier business is getting disrupted by the smart phone. I think so is case with scanners also getting replaced slowly but definitely by the smart phones or the digital cameras.Also, I think with streaming content becoming more and more mainstream and features like projectors and 3D rendering screens become more common on smart phones, they might also threaten the conventional TV’s. Add to this the fact that each member in the family most likely already owns a phone and more often than not, spends more time with […]

Customer Engagement

Customer Satisfaction Sucks !!!

Yes. That is right. CUSTOMER SATISFACTION SUCKS!!! In a networked world, customers today are spoilt by choice. Customer expectations are increasing every passing day.  What was exceptional yesterday is expected today and will become irrelevant the day-after.   World class customer experience is quickly becoming the price of entry. Also, Satisfied customers are so boring. &They do not demand more out of you (thereby not challenging you to continuously improve) &They instill a sense of complacency in your organization (which in today’s fast paced world can be very dangerous) &They do not go out of their way to promote your product/services […]

Business Model

Business opportunity for Gillette

Today, I went to a barber shop to get a haircut and a shave. I must say that I was not surprised to see that the barber shop was still continuing to use the regular old shaving blades and had not upgraded to multiple blade products introduced a decade before by Gillette and other such companies. When I asked the barber why he did not upgrade to twin blade or other such razors, he cited the cost of such blades as the reason.  I think that inertia is also one of the reasons. This is how everyone does it and so […]