Author: Mukesh Gupta

Sales

Social Media strategies for business

There has been a great hype around social media and how businesses can benefit from them.  As with everything else, one needs to decide the purpose for which the business wants to use social media and how will it measure the impact on business. A few strategies that have worked well are: Social media sites as an additional sales channel: Providing specific deals for a specific period for customers who follow your posts on the social media sites (could be twitter, facebook, linkedIn or any other such sites). Dell has been highly successful in using twitter to get additional sales […]

Customer Engagement

How to increase customer loyalty? First, Stop annoying them !

Everyone in sales knows the importance of customer loyalty and the importance of repeat business. Still, we go out and make it difficult for the customer to do business with us. Worse still, we downright annoy the customers. I had one such experience with a start-up: myPNRstatus.com. They had a novel idea which they are trying out. You can enter the PNR number of the railway ticket and they claim to send you SMS’s on the status of the PNR (if wait-listed, they claim to send you an update everytime there is a change in the status) and also keep […]

Sales

Measuring sales-force effectiveness

One of the key challenges that I have seen in senior leadership is to measure the sales-force effectiveness. This becomes even more important if we are in an environment where revenue growth is difficult to come-by. So how does one measure the effectiveness of their sales-force. I think there are a few key indicators that show if the sales force is doing a good job or not: Revenue growth: The easiest and the most measured variable is the revenue growth. If the revenue is growing month-on-month, quarter-on-quarter, year-on-year, the sales-force is considered to be doing a good job. This shows […]

Sales

To sell more, stop selling

This may sound counter-intuitive but if you want to improve your sales, you need to stop selling and start to solve problems – known and un-known. The following process has really worked well for me: Listen to your prospect or customers. Ask them some probing questions around what is troubling them now or could trouble them in the near future Listen to what they tell you. In my experience, customers usually start by telling you that everything is great and there is nothing troubling them. Once this is finisher and still you do not interrupt them, then they will come […]

Ideas

Google on it’s way downhill?

Google has had a great run till now what with their innovations on monetizing their biggest strength – Search. There also has been a lot of talk on how the last slew of products coming out of Google have not hot the bull’s eye (maybe with the exception of Android and Chrome). We also have seen an exodus of talent from Google to its rival FaceBook and the lengths Google has gone to stop it. Does all of this indicate the start of the decline of Google as the internet superpower ? Is there someone already in the making who […]