Should We Listen to our Customers?

In an insightful post, the strategy guru Roger Martin talks about the different facets of customer feedback, from a product development perspective. You can read his entire post here. If you are a product manager or in any way responsible for collecting customer feedback, I would highly recommend that you read his entire post first. He explores this question from the lens of the context within which the customers are requested for feedback, which brings a very interesting perspective to the topic. He takes a topic that is very divisive and thought of as “binary” by most people (customers know […]

Origin Story of The first CT scan (Republished from The Conversation

50 years ago, on 1st October 1971, the first CT scan let doctors see inside a living skull – thanks to an eccentric engineer at the Beatles’ record company Godfrey Hounsfield stands beside the EMI-Scanner in 1972. PA Images via Getty Images Edmund S. Higgins, Medical University of South Carolina The possibility of precious objects hidden in secret chambers can really ignite the imagination. In the mid-1960s, British engineer Godfrey Hounsfield pondered whether one could detect hidden areas in Egyptian pyramids by capturing cosmic rays that passed through unseen voids. He held onto this idea over the years, which can be […]

Radical Product Thinking with Radhika Dutt

https://traffic.libsyn.com/pushingbeyondtheobvious/3-01_Radical_Product_Thinking_with_Radhika_Dutt.mp3Podcast: Play in new window | DownloadSubscribe: Email | RSS In this wide ranging conversation, we host Radhika Dutt, who is the author of the upcoming book Radical Product Thinking: The New Mindset for Innovating Smarter. We speak about what is Radical Product thinking and why this is not just about products but a way of life and an approach to thinking. She also shares the story of Lijjat Pappad and a few other case studies that explain her thinking, with respect to Radical Product Thinking. She also shares the importance of being vision led in building a product and […]

How To Be Different and Stand Out

Premise: One of the side effect of the explosion of social media is that every one is trying to be seen (views), heard (downloads) and appreciated (likes/shares). In this constant struggle to be seen/heard/appreciated, everyone is trying to be different and unique and authentic. And that is the true challenge. According to National Human Genome Research institute, “All human beings are 99.9 percent identical in their genetic makeup.” Which means that we are all that different from each other genetically. The 0.1 percent that does differentiate us genetically is influenced by our environment, exposure and experience we have had in […]

Participating and Hosting Effective Virtual Meetings

Premise:   Can you hear me?   You are on mute.   I can’t hear you.   Let me put on my headphones.   Sorry, I did not understand, can you pls repeat that.   Your voice is breaking off.   There is a lot of echo..   Can everyone go on mute please?   Suddenly, these have become the most used phrase in our lives. Suddenly, we are in a place where all travel and the perks that come along with it, have vanished and we are expected to continue to be productive while working virtually.   Everything from […]