10 things we can learn from the God of Cricket (Sachin Tendulkar)

His commitment to the team and his game. His ability to remain calm, focused and fit, whichhas helped him to play more cricket than anyone else in the history of thegame. His hunger for more success, despite being the mostsuccessful cricketer in the history of the game.    His ability to unlearn old techniques and learn newones to stay relevant in the changing times. His ability to adapt to the game/situation (abilityto shift between offense/defense). His humility despite all his success, adoration andthe love of the entire nation. His continued passion for the game (which he has playedmore than anyone […]

You are fired Mr. MP!

In the past, conducting an assembly election was a mammothtask, a logistical nightmare. So, it was a practical solution to hold electionsevery 5 years.  This provided a level of stability to the government to take along term view on all important policy decisions without having to worry aboutthe short term impact these decisions could have on the government. However, I think it is time for us to sit back and re-lookat the past and see if this model still works for us or should we re-look atthe term of office for these elected representatives. Some questions that areworth asking are: […]

Customer Engagement – What if your customers do not engage with you?

There is a lot being said about the customer centricorganizations and how businesses can involve customers at different stages of product/servicedevelopment. There have organizations that have done this verysuccessfully and continue to engage with their customers. I did write about onesuch initiative that FM station RadioOne recently. However, what happens if your customers do notparticipate in these activities? Without their active participation, the entireprogram is designed to fail.  How does one deal with this situation? How would you deal with such a situation? 

Caught you!

While driving to my office today morning, I saw avery common sight in Bangalore (and in any city in India). There were 3 trafficcops waiting at a busy T-junction. Now imagine, you are in a hurry to reach your office(or wherever you are going). You see that the signal has changed form Green toYellow and you are right at the turn. You race to cross the signal before thesignal turns red. Alas! The signal wins the race and just turns to Redat the instant you are taking the turn. Bang! The waiting cops pounce on you and slap afine or […]

Death of the Car Audio Systems

After a lot of deliberation, I recently bought aSkoda Fabia for myself. As part of the negotiation, the dealer offered to providea Sony Car audio system for free (along with a few other goodies). I was happy withthe deal I got. When I was driving back home, I thought that therewas no need for a car audio system, if it was possible for me to connect myphone to the in-built speaker systems that is a standard fitting for the modelI bought. My mobile has all the songs that I like along with an FM/AM radio tuner. So, for all practical […]