Category: Leadership

Customer Engagement, Leadership, Strategy, transformation

Three Conversations that Help you Remain Customer Centric

In a blog post, Eric  Barker shares the insights from Harvard Business School professor Gautam Mukunda, author of Indispensable: When Leaders Really Matter and list down “Denial”, “Hubris” and inflated “Egos” as some of the most common mistakes leaders do. The post also talks about some good advice that leaders can do well to heed to. I think that leaders need to create and keep an open line of communication to three kinds of people to stay grounded to reality. Frontline staff: Regularly engage your front line employees who sell/service your customer for a frank and open conversation. Keep these conversations open […]

Innovation, Leadership

Great Teams Are a Mix of Old and New

To add to this nice post, I think that the composition of consistently high performing teams is that they have a set of core team members who enjoy working with each other and have worked together for long periods of time thereby developing the ability to understand how each other thinks and depending upon the project, you add new people to the mix to get a breath of fresh thinking into the project. To take the analogy of the broadway or the movie business, you can see that most directors like to work with the same set of people when […]

Leadership, transformation

How can CEO’s Lead in Uncertain Times and Thrive – Great advice from Ram Charan

Ram Charan shares very valuable advice to CEO’s on how to lead your organizations in uncertain times. Do take the time to watch the entire video below. It is worth the time you spend on it. For people who cant watch the entire video, I shall try to summarize a few things that I think are the lessons we can take to lead our organizations in uncertain times. Ability to identify the catalyst for the changes in uncertain time. Mostly this is a person, who through some of his action or leadership creates the seed for changes. If the uncertainty […]

Innovation, Leadership, Strategy, transformation

Transforming Organization Culture

This weekend I happened to watch a play by “Yours Truly Theatre” titled “Bhagwaan Dhoondo“, which loosely translated means “The Search for your Own God”. It was by all means an enthralling performance, which ended with a standing ovation from the audience. It was funny, thought provoking and entertaining throughout. What was most interesting thing about the play was that it was of a genre called “Interactive Theatre”, which is a kind of Improv theatre and has two parts to the play: The first part is rehearsed and performed by the actors. This part tells a story of the protagonist. It stops at a […]

Innovation, Leadership, transformation

Can CIO’s or CTO’s become Agents of Innovation or Transformation

Recently, Dan Burrus wrote a couple of blog post for HBR, where he expects that  CIO’s and CTO’s to embrace new roles within their organizations. He expects and the CIO’s should embrace the role of Chief Innovation Officer and CTO’s to embrace the role of Chief Transformation Officer. I do agree that this is an unprecedented opportunity, the current times requires organization to find ways to foster innovation, I don’t agree that every organization needs to start on a transformation journey. There are industries that are currently at the cusp of major transformations (Print media, automotive, retail). Organizations in these […]