Ideas, Innovation

7 Ways You can Train Yourself to Get Creative Ideas

We all live in a world where our ability to come up with creative ideas and run with them is one of the biggest competitive advantage that we could have in our professional and personal lives. So, if you agree and think that you want to hone this skill to become someone who is good at this, the following 7 practices will be of help: Travel & Experience: Travelling to new places forces your mind to become aware of things around you. You start noticing things that you would otherwise not notice in your home town. Travelling also exposes you […]

Customer Engagement, Innovation

Book Recommendation: Sprinkles – Creating Awesome Experiences Through Innovative Service

In this short, sweet and highly insightful book, Chip Bell takes us on a 9 course gourmet meal and shows us how one can go about creating innovative service experiences without breaking the bank. He also shares with us his secret sauces that when added in the right measures have the potential to create service experiences that are worthy to be shared by the customers who experience them. What is even better is that every single time that you read the book, you end up getting a new idea that you could implement in a business quickly and have an […]

Customer Engagement

Guest Post: Customers Love Fireplace-like Service

  Today, we have a guest post from Chip R. Bell. He is a renowned keynote speaker and best-selling author.  Here is Chip’s post about great customer service: I admit it! I am a hopeless romantic. So, I see things through “Nicolas Sparks” eyes. And, fireplaces are a great venue for most people of my persuasion. Picture this: you are with your special person, you each have a glass of great wine in hand, there is amorous music softly playing in the background. What’s missing from this scene? A fireplace! There is no such thing as a bad fireplace. And, fireplaces generally […]

Entrepreneurship

Hiring – Whose Job is It Anyway?

Oh No, not another interview 🙁 This is how I felt when I was asked to attend my 4th interview for a customer service role at Saint Gobain Glass more than a decade back. I had already gone through a series of aptitude tests and 3 rounds of interview. Finally, when I thought that I had the job nailed, I got this request asking me to visit their office for another interview and this one will be conducted by the MD himself. During the entire interview, I felt as if i was being evaluated for my character and judgement. To […]

Entrepreneurship

3 Strategies to Retaining Your Best Employees

Hiring the right people in your organisation is by itself a monumental task, but the process doesn’t end once the hire ins your organisation. It is extremely critical to train and engage these employees so that you can help them attain peak performance. Apart from this, you also need to have a strategy in place to retain your talent. And this is not HR departments responsibility. In fact, the responsibility of retaining the best employees rests with the CEO or the leader of the organisation. Table stakes Having a good compensation and benefits package is table-stakes. If you falter here, […]