Innovation, Leadership

Great Teams Are a Mix of Old and New

To add to this nice post, I think that the composition of consistently high performing teams is that they have a set of core team members who enjoy working with each other and have worked together for long periods of time thereby developing the ability to understand how each other thinks and depending upon the project, you add new people to the mix to get a breath of fresh thinking into the project. To take the analogy of the broadway or the movie business, you can see that most directors like to work with the same set of people when […]

Leadership, transformation

How can CEO’s Lead in Uncertain Times and Thrive – Great advice from Ram Charan

Ram Charan shares very valuable advice to CEO’s on how to lead your organizations in uncertain times. Do take the time to watch the entire video below. It is worth the time you spend on it. For people who cant watch the entire video, I shall try to summarize a few things that I think are the lessons we can take to lead our organizations in uncertain times. Ability to identify the catalyst for the changes in uncertain time. Mostly this is a person, who through some of his action or leadership creates the seed for changes. If the uncertainty […]

Innovation, Leadership, Strategy, transformation

Transforming Organization Culture

This weekend I happened to watch a play by “Yours Truly Theatre” titled “Bhagwaan Dhoondo“, which loosely translated means “The Search for your Own God”. It was by all means an enthralling performance, which ended with a standing ovation from the audience. It was funny, thought provoking and entertaining throughout. What was most interesting thing about the play was that it was of a genre called “Interactive Theatre”, which is a kind of Improv theatre and has two parts to the play: The first part is rehearsed and performed by the actors. This part tells a story of the protagonist. It stops at a […]

Business Model, Innovation, Strategy

The Real Higher Education Challenge

Recently, there has been a lot of discussion around Higher education and how this is creating student debt at an alarming rate. There are estimates which out student debt in US alone at more than a trillion dollars. The common thinking seems to be to look at ways to reduce the overall cost of delivery of education. MOOC’s seem to be the flavor of the season as they can obviously reduce the cost of delivery by leveraging technology. However, in my opinion, we are trying to address a symptom and not the root cause. I think that the root cause […]

Customer Engagement

Brands Beware! We can turn the tables on You!

Complaining about a brand, that fails to deliver on its promise on social media is now a given. A consumer has now taken this practice to a totally new level. When businessman Hasan Syed got fed up with the inept handling of his complain about his father’s lost luggage, he decided to take action against the airline. Rather than just tweeting his complain, he decided to promote the tweet. He chose the market that hurts the airline the most – New York & UK. @rubigodi@BritishAirways@British_Airways Yes. I’m promoting my tweets to all BA followers since their Customer Service is horrendous. […]