Customer Engagement

Why don’t credit card companies understand customer service ?

I got an SMS from my credit card provider (IndusInd Bank) indicating that I am eligible for an increase in my credit limit. The SMS also informed me that I should send an SMS with a specific text to a specific number. I did exactly that. Guess what happens next? Nothing ;-( No response from the service provider whether my SMS was received or not! No response from the bank if the credit limit is increased or not! What can be worse? I get the same SMS again 10 days later and when I send the SMS again, nothing!!! Why […]

Ideas

Self-induced power-cuts and some other ideas to help energy crisis..

Simple questions that could lead to better usage of electricity:  What happens if all the homes with UPS (inverter) get off the main grid between 6PM & 8PM accross the country and run on their UPS? (Self-induced power-cuts) What if we can add intelligence to our UPS so that they can detect the usage of electricity and decide if it is   required to stay connected to the grid or not?  What if we can program these UPS so that they automatically cut off from the grid and power the home till they have a specific amount of charge (say […]

Customer Engagement

Referrals are to Dine for…

It always feels great when we get some really good service. Also, looks like the restaurant has figured out the most important criteria for a successful referral program: Simplicity (The program should be really simple to explain, understand and share with others. Thank and reward your referring customers (It seems really simple and common-sense to do this, but you will be surprised to know how many businesses fail to thank their customers who refer the business to new friends. Keep up the service levels (Once you start getting new customers, businesses thrive and a lot of them fail to keep up […]

Ideas

Give it five minutes

Today I came across a post by Jason Fried (37Signals.com) on their Signal Vs Noise blog that was an eye opener for me. You can read the post here. Do read the wonderfully written post if you work in a team and effective communication is an important skill to succeed (which covers almost all roles of the modern organization). Hope you learn as much as I’ve learned from the post.