Creativity, Ideas, Innovation, Leadership

How could SouthWest Airlines spend A Billion Dollars for IT Modernisation

One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costing them an estimated $725million-$825 million. The reason for this cascading effect was a perfect storm of outdated technology, a natural storm and their very own business model (point to point service instead of the hub and spoke model that almost all the other airlines follow). In a recent press release, their CEO Bob Jordan shared the following: We are currently […]

Leadership

How Not to Slowdown Progress

Leo Szilard, in his book – The voice of the dolphins, and other stories has a short story titled The Mark Gable Foundation. In this short story, there is a conversation between two characters, one of who thinks that the pace of scientific change is too fast and is seeking ideas on how to slow it down. Here is their exchange: “I’m thinking of setting up a trust fund. I want to do something that will really contribute to the happiness of mankind; but it’s very difficult to know what to do with money. When Mr. Rosenblatt told me that […]

Customer Engagement, Leadership

Streets, Roads, Stroads and Leadership Effectiveness

I was listening to a podcast episode on 99% Invisible hosted by the inimitable Roman Mars and they were talking about Stroads, which piqued my curiousity. So, today, we will explore this topic but from a leadership lens. Before we go ahead, I think it makes sense for us to define each one of these terms and what it means. Roads: A road is defined as a medium to move vehicles (cars, trucks, etc) from one point to another as quickly as possible. By this definition, all your highways and express ways are all roads. Streets: Street is a medium […]

Leadership

Pushing Beyond the Obvious

In a recent blog, advertising legend Dave Trott shares the story of the insight that led the Wright brothers succeed in recording the first human flight in history, while everyone else struggled and failed. The key insight was that they understood that it was not the air under the wings that powered the flight but it was the lack of air above the wings that sucked the aircraft upwards. This was going against all known wisdom of the day. So, there is a time and place for following conventions and there is a time and place when defying conventional thinking […]