Tag: Business

Customer Engagement

Customer centricity & Chief Customer Officers

In the recent times, we have started to see a lot of organizations pay a lot more attention to their customers and have inducted Chief Customer Officers into their C-Suite. The rationale being that organizations need to be much more customer centric and need to understand their customers better and having someone responsible for this will go a long way in creating the necessary f0cus within the organization to achieve great customer service. However, in my opinion, having a Chief Customer Officer in place does more harm than good! Listening to customer’s and acting on it becomes someone else’s responsibility […]

Business Model, Entrepreneurship, Ideas

The true potential of enterprise mobility

is when you re-think & re-design all your processes, work-flows for a world where everyone (yes, everyone) only uses a mobile device. How will all the processes (purchasing, invoicing, production planning, material handling, etc) change? How will the applications that you use change? How will your ERP system need to change? What will be the effect on how you manage production? How will you service your clients? How and where will your employees work from? What will your reporting change? Will you still require so many middle managers? Mobility offers you this possibility to re-wire, re-design and re-write the DNA of […]

Business Model

The future of TV

With the convergence of Internet, high-speed broadband and smart devices (smart phones and tablets), everyone agrees that the TV as we know it will no longer be the same. Apart from the hardware itself morphing into different shapes and sizes, getting more and more intelligent and connected, the content and the way it is consumed will also see a dramatic shift. Everyone has their own predictions and are investing in the future accordingly. Erica Emmich, CNBC Associate Producer , did speak to a lot of experts and asked them on what are their predictions for the future of  TV. Ashton Kutcher (Actor, […]

Ideas

The Seven Core Tenets of Anticonventional Thinking

The Seven Core Tenets of Anticonventional Thinking. This makes a very interesting read. Most of the tenets of ACT (anti-conventional thinking) goes against traditional brainstorming or idea generation processes. I guess that is why it is called Anti-conventional. Though I agree with most of what is being subscribed, I have to say that this is very difficult process to use in a traditional organization. This needs highly creative and self-assured people, who can take criticism,  build on ideas (thiers and others), and trust each other a lot! If any of the above are not present, this could be a recepie […]

Ideas

Changing how we approach work

Enough has been said about Google’s 20% time for personal pet projects and the different products that have come out of these projects for Google. A lot of other organizations try and adapt in their own way and implement it in their organizations. However, not many have been successful. Last week, 37Signals.com, on their blog announced that they are going to give a month off to all their employees (except for support teams, which will participate, which will be on top of their existing work. A month off, and an option to work on any project that you want, with […]