Delighting customers – Bollywood style
As I have always said, you can always delight your customers. I came across a video of a Finnair Flight which was on its way to Delhi, celebrating India’s Republic Day, Bollywood style – Song & dance routine. Have a look at the video below. [youtube=http://www.youtube.com/watch?feature=player_embedded&v=mEsnb3kUDAw] The video has already garnered more than half a million views on Youtube. The reason why this works great are: Element of surprise: No one expects to see a song & dance routine on an aircraft. Effort: The effort the dancers had put in clearly showed. Emotional: There was an emotional connect for all […]