Tag: employee empowerment

Leadership

The Four T’s of Empowerment

I recently read about Mike Shipulski’s post with a similar title (The Three T’s of Empowerment) made me think about empowerment in general. You can read his post here. In the post, the three T’s that he talks about is Time, Training and Tools. Time for our people to learn the tools and provide the necessary training so that they can really feel empowered and deliver on our expectations. Mike shares what happens when we miss any of these three in his post really well. I really recommend that you read his post. In my opinion, apart from these three […]

Customer Engagement

Right Data at the Right Time to the Right People

Today I was travelling from Bangalore to Mumbai on an airline. I had a upgrade voucher that I used and got upgraded to Business Class. As soon as the flight took off, I realized that 6 of the 16 business class seats were un-occupied. That is such a waste of opportunity. The airline could have used this opportunity to delight at least 6 of their loyal customers. All the airline had to do was the following: Include the Frequent flier status/miles of the passengers in their manifesto. Once the boarding is completed and if there are vacant seats in the […]