Tag: Employee engagement

Customer Engagement

The Importance of Setting the Right Expectations

Let me start this with another Mulla Nasruddin tale: Mulla Nasruddin was walking by a market when his friend told him about the great fair happening in the city hall and how everyone is going to see it.. So, Mulla decided to join in.. It was a fashion show and beautiful models, all dressed up, were seen walking the ramp. Sometime later, a fuming Mulla stormed out of the city hall. When his friend saw him storming out, he followed Mulla and asked him what got him so angry and worked up? Mulla said – They show all these beautiful women walking […]

Customer Engagement

What I Learnt About Engagement From My Son and His Friends

We had planned a small new year eve party at our home yesterday. We had invited a few of my 10 year old son’s friends and our neighbors to the party. The plan was simple – Play some games, eat dinner and watch a movie to ring in the new year. The kids came in on time and we started off by engaging them all in a few games – getting them to dance, compete against one another and in general have fun. It was all good until it was not so good. As long as we adults were totally […]

Leadership, Podcast

PBTO13: @LetsGrowLeaders – In conversation with Karin Hurt

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Who is on the show today: In today’s episode, we have Karin Hurt. Her award-winning blog, Let’s Grow Leaders, has grown into a highly interactive, International community. Her book, Overcoming An Imperfect Boss is available on Amazon. Why is she on the show She has a diverse background of executive leadership experience in sales, customer service, call centers, human resources, merger integration, training and leadership development – the last 20 years of which have been with Verizon. Most recently, she served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service outsourcing, working with companies and call centers to build […]

Customer Engagement Vs Employee Engagement
Customer Engagement, Marketing

Employee Engagement Vs Customer Engagement

Yesterday, I went for my regular, monthly haircut and this time chose a different hair dresser from my usual one. For the first few minutes the dresser was talking to me, enquiring how my day was, wanting to check what my expectations were and also about where i lived. Couple of minutes in, one of his colleagues walked in and they both started having a conversation about something that was common between both of them, totally ignoring me. Though, I think that the result of the hair cut was better than I expected, I don’t think I will be going back […]