Tag: Employee engagement

Entrepreneurship

3 Strategies to Retaining Your Best Employees

Hiring the right people in your organisation is by itself a monumental task, but the process doesn’t end once the hire ins your organisation. It is extremely critical to train and engage these employees so that you can help them attain peak performance. Apart from this, you also need to have a strategy in place to retain your talent. And this is not HR departments responsibility. In fact, the responsibility of retaining the best employees rests with the CEO or the leader of the organisation. Table stakes Having a good compensation and benefits package is table-stakes. If you falter here, […]

Customer Engagement

Right Data at the Right Time to the Right People

Today I was travelling from Bangalore to Mumbai on an airline. I had a upgrade voucher that I used and got upgraded to Business Class. As soon as the flight took off, I realized that 6 of the 16 business class seats were un-occupied. That is such a waste of opportunity. The airline could have used this opportunity to delight at least 6 of their loyal customers. All the airline had to do was the following: Include the Frequent flier status/miles of the passengers in their manifesto. Once the boarding is completed and if there are vacant seats in the […]

Customer Engagement

The Importance of Setting the Right Expectations

Let me start this with another Mulla Nasruddin tale: Mulla Nasruddin was walking by a market when his friend told him about the great fair happening in the city hall and how everyone is going to see it.. So, Mulla decided to join in.. It was a fashion show and beautiful models, all dressed up, were seen walking the ramp. Sometime later, a fuming Mulla stormed out of the city hall. When his friend saw him storming out, he followed Mulla and asked him what got him so angry and worked up? Mulla said – They show all these beautiful women walking […]

Customer Engagement

What I Learnt About Engagement From My Son and His Friends

We had planned a small new year eve party at our home yesterday. We had invited a few of my 10 year old son’s friends and our neighbors to the party. The plan was simple – Play some games, eat dinner and watch a movie to ring in the new year. The kids came in on time and we started off by engaging them all in a few games – getting them to dance, compete against one another and in general have fun. It was all good until it was not so good. As long as we adults were totally […]

Leadership, Podcast

PBTO13: @LetsGrowLeaders – In conversation with Karin Hurt

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http://traffic.libsyn.com/pushingbeyondtheobvious/13_PBTO13__Great_Leaders_Engage_the_Hearts_and_Minds_of_their_Team._In_conversation_with_Karin_Hurt_LetsGrowLeaders.mp3Podcast: Play in new window | DownloadSubscribe: Email | RSSWho is on the show today: In today’s episode, we have Karin Hurt. Her award-winning blog, Let’s Grow Leaders, has grown into a highly interactive, International community. Her book, Overcoming An Imperfect Boss is available on Amazon. Why is she on the show She has a diverse background of executive leadership experience in sales, customer service, call centers, human resources, merger integration, training and leadership development – the last 20 years of which have been with Verizon. Most recently, she served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service […]