Why don’t credit card companies understand customer service ?

I got an SMS from my credit card provider (IndusInd Bank) indicating that I am eligible for an increase in my credit limit. The SMS also informed me that I should send an SMS with a specific text to a specific number. I did exactly that. Guess what happens next? Nothing ;-( No response from the service provider whether my SMS was received or not! No response from the bank if the credit limit is increased or not! What can be worse? I get the same SMS again 10 days later and when I send the SMS again, nothing!!! Why […]