Your call is very important to us. Please stay on the call.
How many times have we heard this and felt the exact opposite. I hate listening to some automated machine telling me that the company thinks my call is important to them and yet they put me on hold for more than 5 mins. Has the company’s senior management ever waited for 5 mins on a call to register a complaint or to seek more information or ask a question? So, what can we do to totally avoid this situation. Hire more agents. Train them well. Provide an option to request for a call back before going on hold. Make sure […]