Tag: Marketing

Marketing

Why Marketing Should Own Customer Loyalty

  When I ask a room full of marketing professionals, What is the role of marketing? the typical responses are some variation of “Getting customers into the sales funnel”. When I then ask them What role do they play in keeping these customers happy and loyal? Most of the marketers indicate that it is not part of their role. When I then ask them – Whose role is it? I get varied responses – Its the role of customer service or account management, sales  and not marketing. What marketing teams don’t understand is that keeping customers happy and loyal should not […]

Ideas, Marketing

Story of the Shopping Cart and the Secret to Spreading Ideas

Have you ever thought of how and when the modern day shopping cart was created? The story of the creation of shopping carts starts with Walter Deubner. He was running an old-style  grocery store was looking for a way to increase his business and observed that his customers’ purchases were limited by what they could conveniently carry home. So he did what any creative business man do – he created a solution that consisted of a paper bag with a cord running through it for strength. He patented this in 1915.   The second step in the evolution of the shopping cart was an improvement on […]

Marketing

We Become the Stories We Tell Ourselves

We have all heard the famous quote from Henry Ford: “Whether you think you can, or you think you can’t–you’re right.” This quote captures something that is so important and fundamental, that I have come to think of this every single day for the past few weeks. I then stumbled up on the video below: I think that this is a powerful video. It goes on to show that that we as individuals and society become the stories the sum total of the stories we tell ourselves about ourselves. So, if it is your dream to transform yourself or the society, […]

Entrepreneurship, Podcast, transformation

PBTO17: The role of a CEO is to Build, Own and Transfer an institution – @Anaggh Desai

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Who is on the show today: In today’s episode, we host Anaggh Desai. Anaggh is a business veteran with over 25 years of experience across industries ranging from hospitality, logistics, travel, e-commerce and retail. Why is he on the show In his 25-year career span, there is little Anaggh has not seen or experienced. He describes himself as a mindcaster and a people watcher. He has a cult like following on twitter which he uses to observe trends and patterns and engage with his followers. What are we talking about In this free wheeling conversation, we talk about a wide range […]

Entrepreneurship, Podcast

PBTO16: Neil Patel (@NeilPatel) talks Entrepreneurship

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Who is on the show today: In today’s episode, we have Neil Patel. Neil is a serial entrepreneur & co-founder of Crazy Egg, Hello Bar, and KISSmetrics. He helps companies like Amazon, NBC, GM, HP and Viacom grow their revenue. Why is he on the show He was recognized as a top 100 entrepreneur under the age of 30 by President Obama. The Wall Street Journal calls him a top influencer on the web, Forbes says he is one of the top 10 online marketers, and Entrepreneur Magazine says he created one of the 100 most brilliant companies in the world What are we talking […]