Thoughts about How to Define and Use Metrics Effectively
Premise: We live in a world (now more than ever) filled with data. Collecting data, all kinds has become fashionable. What this has also led to is the proliferation of KPI’s. We measure all kinds of things and it has slowly but steadily become common practice to move to pay-for-performance models in every sphere of life including businesses, policing, healthcare, education, non-profits, governments, etc. The assumption is that if the KPI’s are being achieved and over a period of time are trending in the right direction (usually up and to the right corner), everything is good. […]