Tag: trust

Leadership

Foundation for a High Performance Culture

One of the most fundamental foundations of a culture that enables high performance is a sense of belonging amongst the people who are part of that culture. This sense of belonging takes root when we trust our colleagues enough to show up as who we are, with all our strengths and faults. This sense of belonging takes root when the arguments and debates are about ideas and their merits and not about people and their beliefs. This sense of belonging takes root when the people know and trust their leaders to have their best interest in mind. This sense of […]

Creativity, Ideas, Innovation, Inspiration, Leadership

How to Move from Bad Ideas to Breakthrough Ideas

Premise: I came across this reel on Instagram and loved the story and wanted to share it with you all. You can watch the reel here. While the story itself is better told by Dr. Caroline Brookfield in the reel, I wanted to share other things that I learnt watching and listening to the story and wanted to share that with you. So, here we go: Lesson 1: The importance of Psychological Safety The person who shared the idea about poking people’s eye was able to share the idea (which eventually led to the breakthrough idea) because that person felt […]

Leadership

The Four T’s of Empowerment

I recently read about Mike Shipulski’s post with a similar title (The Three T’s of Empowerment) made me think about empowerment in general. You can read his post here. In the post, the three T’s that he talks about is Time, Training and Tools. Time for our people to learn the tools and provide the necessary training so that they can really feel empowered and deliver on our expectations. Mike shares what happens when we miss any of these three in his post really well. I really recommend that you read his post. In my opinion, apart from these three […]

Leadership

Trusting Adults to Behave like Adults

I read a post on Nature.com which talks about lessons to be learned by governments about communications and trusting the public with hard truth. You can read the entire post titled “Covid Lessons: Trust the Public with hard Truths” here. I believe that the lessons are as much valid for business leaders as much for the governments and the public. Bureaucracy is usually a result of not trusting our employees to do the right thing in any given situation. Every time we see an employee make a mistake, the tendency is to create a policy around it so that, that […]

Sales

Overcoming the 5 basic obstacles in every sales transaction

As Zig Ziglar said, every sale has 5 basic obstacles that need to be overcome: No need No desire No hurry No money No trust I consider the most important of all the objections is the trust. Everything else will fail if there is no trust established between the sales person and the buyer. One of the best ways to build trust is to listen to the prospect; understand his business, challenges and competition. Show them that you understand their world. Be honest about what your product/service can or cannot do for them. If required, even introduce someone who can […]