Tag: trust

Leadership

The Four T’s of Empowerment

I recently read about Mike Shipulski’s post with a similar title (The Three T’s of Empowerment) made me think about empowerment in general. You can read his post here. In the post, the three T’s that he talks about is Time, Training and Tools. Time for our people to learn the tools and provide the necessary training so that they can really feel empowered and deliver on our expectations. Mike shares what happens when we miss any of these three in his post really well. I really recommend that you read his post. In my opinion, apart from these three […]

Leadership

Trusting Adults to Behave like Adults

I read a post on Nature.com which talks about lessons to be learned by governments about communications and trusting the public with hard truth. You can read the entire post titled “Covid Lessons: Trust the Public with hard Truths” here. I believe that the lessons are as much valid for business leaders as much for the governments and the public. Bureaucracy is usually a result of not trusting our employees to do the right thing in any given situation. Every time we see an employee make a mistake, the tendency is to create a policy around it so that, that […]

Sales

Overcoming the 5 basic obstacles in every sales transaction

As Zig Ziglar said, every sale has 5 basic obstacles that need to be overcome: No need No desire No hurry No money No trust I consider the most important of all the objections is the trust. Everything else will fail if there is no trust established between the sales person and the buyer. One of the best ways to build trust is to listen to the prospect; understand his business, challenges and competition. Show them that you understand their world. Be honest about what your product/service can or cannot do for them. If required, even introduce someone who can […]