Tag: Video

Entrepreneurship, Innovation, Leadership, Sales

Participating and Hosting Effective Virtual Meetings

Premise:   Can you hear me?   You are on mute.   I can’t hear you.   Let me put on my headphones.   Sorry, I did not understand, can you pls repeat that.   Your voice is breaking off.   There is a lot of echo..   Can everyone go on mute please?   Suddenly, these have become the most used phrase in our lives. Suddenly, we are in a place where all travel and the perks that come along with it, have vanished and we are expected to continue to be productive while working virtually.   Everything from […]

Customer Engagement

Interesting video on Customer Journey Mapping

[brightcove vid=1555685798001&exp3=1161665523001&surl=http://c.brightcove.com/services&pubid=1160327044001&pk=AQ~~,AAABDijhm6E~,KTA4lk3W0bEbxmq0j80Lcwf2BI9MLRWg&w=480&h=270] Customer Journey mapping is a great technique to understand every single touch point your customers have with your organization and provides you opportunities to innovate around these touch points and delight your customers. The entire concept is nicely explained in theory and a case study. Enjoy!