Tag: what happened

Leadership

Five-P factors for Root Cause Analysis – Gartner

I read a post by Lydia Leong of Gartner on her blog about the 5P’s for root cause analysis for any given problem (the 6th P). You can read the entire post here. In the post the 5P’s that she talks about allow someone to go deep to find out what really happened and understand why it happened, so that whatever correction action needed to be taken can be done to avoid a similar problem arising again. She picks this framework from Macneil’s Five P factors model used in medicine/psychology and applies it under the IT management. The first ever […]

Leadership

How to Listen as a Leader?

I read this post by Kevin Roberts (founder of Red Rose Consulting; business leader and educator; author and speaker; adviser on marketing, creative thinking and leadership) where he shares his insight on the current state of affairs, which in summary is “Everyone is talking and no one’s listening”. In his post he also shares that there are 4 types of listeners – People oriented, Action or Task oriented, content focused and fast. You can read his entire post (really short one) here. I believe that as leaders, it is paramount that we listen and do it well. However, as a […]