Whats Worse Than Delivering A Bad Customer Experience?
Ignoring a customer who after having a bad experience, makes the effort to share his feedback to help you understand where did the slip up happen. Last week, I blogged about my not so great experience of watching a movie at INOX Cinemas. I shared my feedback to the cinema by the following methods: I gave my feedback to the employees there at the cinema itself. I tweeted my blog post (and tagged their official twitter account) which not only chronicled my experience but also shared some ideas about how they could learn from the same and improve the overall […]