Customer Engagement (delight) at its best
The facebook team of zappos.com posted on their pagethe following post: They got about more than 300 responses to thisquestion. One of the responses was the one below: They selected this fan, called her and offered herto choose a watch from their collection and they will ship it to her mom forfree. She was totally wowed!!! The team does not stop there. They take herpermission to post their conversation as a video on their facebook page (whichshe gladly agrees to – who wouldn’t in her position ;-)) Now, there are even more people who are wowed by thevideo and here […]