Leadership, Podcast

PBTO43: How to Lead without Authority 

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http://traffic.libsyn.com/pushingbeyondtheobvious/43_PBTO43__How_to_Lead_Without_Authority_2.mp3Podcast: Play in new window | DownloadSubscribe: Email | RSS In the future of work that we envisage, one of the key skill that would be needed for anyone to do well is their ability to influence people (upwards/side wards/downwards) with or without formal authority. This is an ability that anyone can build provided one is deliberate about building the skill. Here are four things that you need to work on in order to build up your ability to lead with or without formal authority. Building trust – Your Track Record One of the most important component of influence or […]

Strategy

Apple Does it Again!!

  I just finished watching the replay of iPhone 7 launch event. What is most interesting for me is that the way the Apple team has been able to keep their user at the centre and used technology to deliver some amazing features, some solving issues or problems that the users had forgotten all about, as we were so used to it that we were practically blind. I am a big fan of Apple products – I use a iPhone 6, iPad Pro 12.9 and a MacBook Pro. I share this so that you know that are aware that you […]

Customer Engagement

The Art of Customer Delight – Every Little Thing Matters

I was out shopping with my wife and son at a large 3 floor retail outlet. We were looking to buy something for all three of us and as is normal, spent quite a bit of time at the store. It was then that I felt thirsty. I approached an employee and the conversation that took place was something like this: Me: I am feeling thirsty. Can you pls tell me where can I find some water? Employee: Sir, you need to go to the 2nd floor. That is where you will find the water filter. Me: Don’t you have […]

Ideas

Is Surge Pricing Coming of Age?      

Uber, Ola and AirBnB all are known to have surge pricing in place. So do cineplexes. They increase their prices anytime a new movie of a superstar hits the theatres. Hotels, airlines are known to have done this for ages and done well. In a press release yesterday, the ministry of Railways in India announced that they are “Introduction of Flexi Fare system for Rajdhani/Duronto and Shatabdi trains“. Though they refer to this as Flexi fare, this indeed is a move towards surge pricing or is it. What has changed is that Toronto International Film Festival did a similar thing […]

Entrepreneurship, Podcast

PBTO42: The Importance of Being Happy And Doing Things that Make You Happy with RJ Shraddha

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http://traffic.libsyn.com/pushingbeyondtheobvious/42_PBTO42__The_Importance_of_Being_and_Doing_That_Which_Makes_You_Happy_with_RJ_Shraddha.mp3Podcast: Play in new window | DownloadSubscribe: Email | RSS Whom do we host in this episode: In this episode, we host RJ Shraddha from Fever 104 FM (Bangalore) and the host of the breakfast show – Mad Mornings. Why is she on the show: Her show “Mad Mornings” is one of the most successful shows and she herself has a very interesting career. She herself being a peak performer, I think there is a lot that we can all learn from her. What do we discuss on the episode: In this episode we talk about her show, how she was […]