Ideas, Innovation, Strategy

Feeling Stuck When Solving a Complex Problem?

When we are working on a complex problem and are stuck, one the best ways to find inspiration to unstuck ourselves is to move away from our regular environment where we got stuck to a different novel environment. Here is a great post from IDEO university that talks about an activity that could help us find inspiration outside our context – https://www.ideou.com/blogs/inspiration/an-activity-to-help-you-find-inspiration-outside-your-context. The post talks about a three-step process: Step 1: Start with Emotions Step 2: Identify Analogous Experiences Step 3: Reflect and Connect This is one way to find inspiration. We could also find inspiration to solve a complex problem […]

Customer Engagement

Customer Service

I watched this short film titled “Customer Service” and was left with the following thoughts: 1> How nice would it be if all customer service departments function this way 2> How nice would it be if all customers were kinder to the customer service representatives. It also reminded me of a post that i had written a while back. You can find it here. Watch the short film here:  

Misc

Fake Until Proven True

The Real Problem with Fake News In one of the largest study of stories, real and false, that spread, it was found that false news spreads faster and farther than real news. Here is Sinan Aral, who was part of the original research team, talking about the results of this study and detailing why false news spreads more than real news. It is found that as humans, we are more susceptible to spreading false news more than bots or algorithms. It is the novelty of the fake news that hooks us and makes is want to share. It is clear […]

Leadership, Strategy

What is better – Being People Centric or Being Process Driven?

One of the decisions that every business needs to make, in order to continue to grow is to put in place processes that can provide enough stability,  predictability and consistency of experience. Without the right processes, the growth is chaotic and can strangle the business itself. On the other side, there is this whole conversation about how it is important to be people centric in order to do well. People do business with other people and not with processes or bots. So, it is important to treat people (employees, customers and partners) well and thereby create the foundation for them […]

Ideas, Leadership

Lessons in Creativity and Leadership

The team at FilmBilder has done it again. They have created another fun way to depict an important concept in a fun and engaging way. Have a look at the video before we can go further. What I learnt from the video: 1) The most important criteria for creativity to flourish is the presence of exploration and fun. True innovation happens when we step back from our routine. Creative ideas come when we are looking to have fun while working. 2) Creative ideas will start off by causes some disruption or negative effect before it can effect positive change and […]