Author: Mukesh Gupta

Customer Engagement

Guest Post: Customers Love Fireplace-like Service

  Today, we have a guest post from Chip R. Bell. He is a renowned keynote speaker and best-selling author.  Here is Chip’s post about great customer service: I admit it! I am a hopeless romantic. So, I see things through “Nicolas Sparks” eyes. And, fireplaces are a great venue for most people of my persuasion. Picture this: you are with your special person, you each have a glass of great wine in hand, there is amorous music softly playing in the background. What’s missing from this scene? A fireplace! There is no such thing as a bad fireplace. And, fireplaces generally […]

Entrepreneurship

Hiring – Whose Job is It Anyway?

Oh No, not another interview 🙁 This is how I felt when I was asked to attend my 4th interview for a customer service role at Saint Gobain Glass more than a decade back. I had already gone through a series of aptitude tests and 3 rounds of interview. Finally, when I thought that I had the job nailed, I got this request asking me to visit their office for another interview and this one will be conducted by the MD himself. During the entire interview, I felt as if i was being evaluated for my character and judgement. To […]

Entrepreneurship

3 Strategies to Retaining Your Best Employees

Hiring the right people in your organisation is by itself a monumental task, but the process doesn’t end once the hire ins your organisation. It is extremely critical to train and engage these employees so that you can help them attain peak performance. Apart from this, you also need to have a strategy in place to retain your talent. And this is not HR departments responsibility. In fact, the responsibility of retaining the best employees rests with the CEO or the leader of the organisation. Table stakes Having a good compensation and benefits package is table-stakes. If you falter here, […]

Entrepreneurship, Podcast

PBTO19: Profit First – A Simple System To Transform The Way You Run Your Business (@MikeMichalowicz)

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http://traffic.libsyn.com/pushingbeyondtheobvious/19_PBTO19__Profit_First_-_A_Simple_System_To_Transform_The_Way_You_Run_Your_Business_MikeMichalowicz.mp3Podcast: Play in new window | DownloadSubscribe: Email | RSS Who is on the show today: In today’s episode, we host Mike Michalowicz. Mike is an entrepreneur and author of three books – The Toilet Paper Entrepreneur, The Pumpkin Plan & Profit First. Why is he on the show By his 35th birthday MIKE MICHALOWICZ (pronounced mi-‘kal-o-wits) had founded and sold two multi-million dollar companies. Confident that he had the formula to success, he became an angel investor… and proceeded to lose his entire fortune. Mike is now running his third million dollar venture, is a former small business columnist for […]

Leadership

3 Things That I Look for When Hiring

We all end up in a situation when we are required to hire someone. It might be to grow your business or to replace someone who has decided to move on her career.  There is already lot of good advice on hiring best practices. However, I would like to share with you three things that i look for in a candidate before deciding to hire her.  Passion: The first thing that I look for in a person is passion. The passion could be for any topic, not necessarily their jobs or roles in the past but for any topic. I […]